01. Understanding Your Need
As the first step, we will have discussion/s around the problems and challenges you are facing and the characteristics you are looking for in your offshore team.
02. Finalising Your Partner
Based on your inputs and our due-diligence process, we will share names of the most suitable prospect/s. Once you finalise, we shall send you an agreement for review and signatures.
03. Building Your Team
Once the agreement has been signed, the outsourcing partner will recruit the required staff, including Quality team and Supervisors, from a huge pool of available resources that have domain expertise. These staff will then undergo a customized training not only on your products, services and systems but will also be familiarized with the culture and values of your organization.
04. Your Extended Team is Ready
Once the staff clears the training assessment, they begin assisting your customers, providing them with best-in-class support while adhering to the agreed performance parameters.